Frequently Asked Questions
Q. Who are Home Sale Online?
A. Home Sale Online is the new and improved way to market your property in Scotland. We are a Scotland wide, fixed fee online estate agency primarily based in Glasgow who offer a low cost alternative to selling your property.
Q. What's the difference between using us and a traditional high street estate agent?
A. We provide exactly the same service you would receive from a conventional high street estate agent. The prime difference is that we do not charge the excessive fees that go with it.
Q. How can we offer such competitive prices?
A. As we operate from central offices and are primarily an online company, we do not have the overheads found with a conventional high street estate agent which means that we can offer you exactly the same service, but at a much cheaper cost.
Q. Are there any hidden costs when selling my property with Home Sale Online?
A. None at all. The prices advertised on www.HomeSaleOnline.co.uk are the prices you pay.
Q. What's the first step if I decide to market my property with Home Sale Online?
A. You can either call us on 0800 567 7050 and book an appointment/complete an order or you can do it directly via this website. Simply identify the package you are interested in, complete our quotation form and proceed through the order process.
We will then contact you to arrange a convenient date and time to book a home visit.
Q. Do I require a Home Report?
A. Yes, the Home Report is a legal requirement when selling your property. You will be unable to advertise the property, until the Home Report is complete & available. Our Silver and Gold packages include a FREE Home Report.
Q. Who produces your Home Reports?
A. Our Home Reports are carried out by Survey Scotland Ltd. They consist of the three documents: the Single Survey, Energy Report and Property Questionnaire. These are the documents that you legally require to sell your home. For further information, please visit www.surveyscotland.com
Q. When will my property appear on your own website and partner sites/portals?
A. Once your property advert has been completed, you will be sent a draft just to ensure that you are happy with it.
Once the property advert is approved and your Home Report is available, your property will be made live within 5 working days.
Q. How are property viewings arranged?
A. All viewings will be scheduled through our office regardless of the package you choose. We will lliase with the vendor/interested buyer to arrange a suitable date and time to view the property. You will be responsible for carrying out your own viewings, unless you have opted for the Gold package; whereby one of our friendly agents will conduct the viewing.
Q. How long can I market my property with you for?
A. Your property will be advertised with Home Sale Online until it is sold or until you ask us to take it off the market.
Q. How are offers dealt with?
A. We will handle any offers and notes of interest from potential buyers or negotiate on your behalf, discussing the details with you every step of the way.
Q. What are the advantages of selling your property with Home Sale Online?
A. There are a wide range of advantages to selling with Home Sale Online, most notably:
• No commission on sale
With Home Sale Online, you pay an up-front fee and that is it. We do not charge a commission fee
on completion of sale, saving you thousands of pounds.
• Free Home Reports
When you opt for either our Silver or Gold package, you will receive a free Home Report carried
out by our parent company and RICS Chartered Surveying firm Survey Scotland Ltd.
• Signboard & Online Schedule
Our Silver and Gold packages come with a signboard and online schedule included. For sale
boards can help boost enquiries for your property, this is why we provide you with one free of
charge with these two packages. You can purchase a signboard with our Bronze package if you
desire.
• Photos, measurements and description
As part of our home visit appointment, we will take photographs and measurements of your
property. Our intention is to show buyers all areas of your property, to help them get a feeling of
the internal layout and condition of your home.
and much much more.
Q. Where will my property be advertised?
A. Your property will be advertised on www.HomeSaleOnline.co.uk and a wide range of property portals/sites including: Rightmove, Globrix, Fish4Homes, Nestoria, Google, Home.co.uk, Homes and Property, Homeflow, Houseladder, Mouseprice, Times Online, Tiscali, Zoomf, Viewr.com, NetHousePrices, Mitula, Trovit, Global Property Guide, Kelkoo and more.
Q. Do I need to sell via a Traditional High Street Estate Agent?
A. No! If your property is reasonably priced and in good condition, then there is a good chance that your property will sell quickly. Home Sale Online will guide you through the whole process and ensure that your property is given maximum exposure via the web - without the excessive fees.
Q. Why do you offer three different packages?
A. Having spent a great deal of time listening to our customers, we devised three packages that are tailored to suit everyone. Our Bronze package is ideal for customers who already have a Home Report & simply want to give their property maximum exposure. Our Silver package includes a Home Report and is suitable for anyone who is comfortable doing their own viewings; whilst, our Gold Package offers the complete sale package (E.g. Home Report, property advertising, conducting of viewings, sale board and more).
Q. Why do you charge an up-front fee?
A. The up-front fee goes towards marketing properties on the Internet. Our three packages are tailored to suit everyone and it's up to you to decide which option suits you best. Remember, we do not charge any commission upon completion.
Q. What should I do, if I experience any technical problems with the site?
A. If you experience any issues whatsoever with the website, please email us at enquiries@homesaleonline.co.uk and our customer support team will assist.
Q. Is there any difference in the service you provide with each package?
A. No. Your property with receive exactly the same amount of coverage, service & presentation; whichever package you opt for.
Q. Are my personal details secure if I decide too sell with you?
A. Your personal details are kept private and confidential. We do not release your details at any stage to anyone.
Q. What are your office opening hours?
A. Our office hours can be found below:
Monday - Thursday (9am-5:30pm) • Friday (9am-4:30pm).
Q. Which areas do you cover?
A. We cover the vast majority of Scotland. Complete our online quotation form (on this page, left hand side) to determine if your area is covered.
