Delivery Policy
Your services will commence once you have successfully made a payment. The date of inspection will vary based on our availability.
We will aim to send you a draft property schedule within 14 days after the inspection has taken place.
Any indication that we may give as to the time in which we will deliver the property schedule / home report (if applicable) will be a good faith estimate only. We will use all reasonable endeavours to deliver the documents / services within the time-scale that we have estimated.
Cancellation Policy
If you decide to cancel prior to the inspection being carried out and 7 days after the date of ordering, Home Sale Online will be entitled to retain a flat fee of £50 for expenses reasonably incurred.
Where we agree an appointment to carry out your Home Report and you subsequently cancel on the appointment date or the surveyor cannot gain entry to undertake the inspection, we reserve the right to charge a flat fee of £100 to cover the surveyors costs.
Home Sale Online will continue to market the property until such times that notice is given to cease marketing by the vendor, or that the property is sold. In either event, any upfront fee paid by you is non refundable. Home Sale Online reserves the right to cancel this agreement with no refund being offered for any upfront fees paid.
If we find it necessary to use solicitors or other parties to recover fees and/or costs you will be required to pay any reasonable expenses incurred by us in pursuing the debt.
The upfront fees for our Silver and Bronze packages are non-refundable in the event of a property remaining unsold, being withdrawn from the market or being sold by another agent, yourself or by any other means.
If, for any reason, you decide to terminate this contract, any upfront fees paid by you to us, are non refundable. If you're currently marketing with an existing estate agent the terms & conditions of their contract must be adhered to.
Refunds Policy
Refunds will be given to clients when errors occur at the point of transaction. These instances may include over-charging of credit cards or mistakes at the point of submitting details.
We will refund any money received from you by cheque. Refunds will be processed within 30 days of receiving written notification to cancel.
